The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality (patrol response operatives).
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Product and/or service knowledge when delivering to customers. Measuring service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Measuring satisfaction
121 coaching / mentoring with a member of the Mercury team.
Development of an electronic portfolio of evidence including reports, evidence of tasks undertaken, demonstrations, presentations, assignments, emails and observations.
Wherever possible all evidence collected makes use of video or audio technologies.
Employer and Training provider agree the apprentice meets the requirements of the standard