Level 3 Team Leader / Supervisor

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.


Typically this apprenticeship will take 12 – 18 months


Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.


On completion, candidates may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career

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Suitable for

Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. Working in the private, public or third sector and in all sizes of organisation. It is also appropriate for those already in management roles who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

What is covered

Leading and managing people and developing relationships, organisational performance by delivering results, personal effectiveness, interpersonal excellence and managing self.

How it is delivered

121 coaching / mentoring with a member of the Mercury team.
Development of an electronic portfolio of evidence including reports, evidence of tasks undertaken, demonstrations, presentations, assignments, emails and observations.
Wherever possible all evidence collected makes use of video or audio technologies.

How will I be assessed

  • Assessment of knowledge through a test using scenarios, questions and responses
  • Assessment of competency through competency based interview
  • Assessment of portfolio of evidence
  • Continuing Professional Development Log reviewed and professional discussion/question and answer session

On-Programme Assessment

  • Regular assessment (Involving employer and training provider)
  • Development of a portfolio demonstrating learning and development activities with their application in the workplace.
  • Through evidence of 360-degree feedback within the ongoing development portfolio.
  • Successful completion of management diploma L3 or equivalent knowledge building activity (if used)

Gateway to End Point Assessment

Employer and Training provider agree the apprentice meets the requirements of the standard

End Point Assessment

Involving a range of assessment tools:

  • Test of knowledge using scenarios
  • Competency-based interview
  • Assessment of portfolio of evidence
  • Presentation of work based project approach and findings with Q&A
  • Professional Discussion relating to CPD activity

Successful individuals gain

  • An industry designed apprenticeship
  • An industry recognised management diploma Level 5 (if used)
  • Option for professional registration with professional bodies

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