Level 5 Operations / Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.


18 months on average.


Level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.


On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

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Suitable for

Site manager, Area manager, Operations Manager, Regional Manager, Department Manager. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

What is covered

Creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

How it is delivered

121 coaching / mentoring with a member of the Mercury team. Development of an electronic portfolio of evidence including reports, evidence of tasks undertaken, demonstrations, presentations, assignments, emails and observations. Wherever possible all evidence collected makes use of video or audio technologies.

How will I be assessed

Assessment takes place throughout the programme using End Point Assessment, the candidate’s knowledge, full portfolio, work-based project and presentation and CPD learning will be assessed against the standard, to ensure that the apprentice has demonstrated the full range of skills, knowledge and behaviours detailed in the standard.

On-Programme Assessment

  • Regular Assessment (Involving employer and training provider)
  • Development of a portfolio demonstrating learing and development activities with their application in the workplace.
  • A work based project
  • Through evidence of 360-degree feedback within the ongoing development portfolio.
  • Successful completion of a management diploma L5 (if used) or equivalent knowledge building activity

Gateway to End Point Assessment

  • Employer and Training Provider agree the apprentice meets the requirements of the Standard

End Point Assessment

Involving a range of assessment tools:

  • Test of knowledge using scenarios
  • Competency-based interview
  • Assessment of portfolio of evidence
  • Presentation of work based project approach and findings with Q&A
  • Professional Discussion relating to CPD activity

Successful individuals gain

  • An industry designed apprenticeship
  • An industry recognised management diploma Level 5 (if used)
  • Option for professional registration with professional bodies

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