Statement of Service

Established in 2005, Mercury Training Services Ltd is a successful Training and Development partner supplying a range of services to both Private and the Public-sector clients. These include mandatory industry courses as well as personal and leadership development qualifications, coaching skills and funding training.

We are committed to working closely with our clients to ensure the complete success of every qualification and ensure the highest possible levels of training are delivered and client satisfaction is achieved.

We offer impartial information, advice and guidance services (which operates to the National IAG Board (Information advice and guidance) that support our clients to make informed decisions about learning and work, based on the client’s needs and circumstances and gives clients and their staff the required support to help make decisions about the courses and qualifications they or their staff may wish study.

Our qualifications are governed by a number of external awarding bodies such as City & Guilds and Highfield. Our IAG service is available on weekdays between 10 am and 3.30 pm, when the office is manned. However, the Management team has access to emails should any out of hours’ enquiries be made. All enquiries will be dealt with promptly and responses sent within 5 working days.

Training and funding opportunities can be checked via our website.

The Mercury team have the skills and knowledge to identify and address the clients and learners needs.

We have built up links with external bodies such as professional institutions, sector skills councils, training providers and agencies.

We base our information, advice on guidance on objective and factual information and take care to make sure that verbal and written IAG we provide is accurate. We listen to clients to understand their requirements so that we can offer suitable IAG.

Our IAG service is quite tailored but respects the fact that clients may wish to speak to us confidentially. There are instances where clients have asked us for IAG regarding learning or funding which we do not provide. In these situations, we endeavour to provide contacts and signpost to organisations which we feel may be able to them further as opposed to simply stating that we cannot help.

The IAG provided around the training programme has a current need focus. For example, when an employer calls to find out which of our management courses would be more suitable for their needs we have to understand that the level of their current role first and then question further based on that. Other examples exist where we provide learning and development advice to line managers to address gaps in their team’s knowledge, skills and behaviour. Often our IAG has a future focus too as it’s concerned with developing employees to meet their future business plans, objectives and aspirations.


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Complaints & Academic Appeals Procedure

At Mercury Training LTD. we are committed to providing a quality service for staff and learners; working in an open and accountable way that builds the trust and respect of all our stakeholders. One of the ways in which we can continue to improve our service is by listening and responding to the views of our Apprentices, Learners, customers, and stakeholders, and by responding positively to complaints, and by putting mistakes right.

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Mercury Training Services Ltd commitment to health and safety is being driven by the Managing Director to ensure as far as is reasonably practicable, the health, safety and welfare of its employees, all Apprentices, learners, contractors and other persons who may be affected by its operation, as outlined in this document and in accordance with current legislation, safe learner and safeguarding principles. 

The policy will be applied equally and fairly without exception. 

Aims of the Policy 

To ensure the safety of lone workers when exercising their duties in the absence of any colleagues or supervisors 

To ensure that the Company complies with all of its legal obligations. 

Mercury will achieve this by providing and maintaining places of work, learning environments and work equipment which are safe and free from risks to health. Mercury is committed to provide suitable arrangements for the welfare of employees, Apprentices, learners, and contractors. All necessary information, training and supervision will be provided to ensure implementation of this policy. 

The following document contains procedures and guidance for compliance by various groups including Employees, Contractors, and those in receipt of ESFA Funded Programmes, all of which have a responsibility to observe and comply with current Health and Safety legislation within the workplace and learning environments respectively. It will also contain elements of the Safe Learner blueprint for those directly or indirectly in receipt of ESFA funded programmes. 

Management, employees, and Mercury members will do all that is reasonably practicable to avoid and/or reduce health and safety risks. 

This policy will be reviewed Annually and revised if necessary. 


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Mercury Training Services Ltd are committed to ensuring that your privacy is protected.

This privacy notice has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018. Our ICO number is Z1744194.

The organisation undertakes to ensure that data is:
• Fairly and lawfully processed
• Processed for limited purposes
• Adequate, relevant and not excessive
• Accurate
• Not kept longer than necessary
• Processed in accordance with the data subject’s rights
• Secure
• Not transferred to thirds parties without the express permission of the subject and adequate protection

Access to all data retained on staff will only be available to the Senior Management team.

Access to all data retained on clients will only be available to employees of Mercury unless agreed with the
individual in advance.

Clients on whom data is held have the right of access, transparency, rectification, portability, restriction, objection and the right to be forgotten.

Data will not be retained for longer than the contract required or 5 years if not contractual.

Introduction and General Principles
This privacy notice has been prepared in accordance with the General Data Protection
Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018. Our ICO number is Z1744194.

Data Controller
For the purpose of the UK Data Protection Act 1998 (the Act), and EU General Data Protection Regulation
(GDPR), the data controller is Mercury Training Services Ltd of Suite 115, The Argent Centre, 60 Frederick
Street, Birmingham, West Midlands, B1 3HS, registration number 5442257.

Mercury Training Services Ltd (Mercury) has a responsibility under data protection legislation to provide individuals with information about how we process their personal data.

When collecting personal data, Mercury will notify staff, students and other relevant parties of the nature of data that we hold and processes about them, the reasons for which it is processed and how this can be changed. Notification will take the form of Privacy Notices, Contracts, Learning Agreements and other relevant modes of communication. It provides details on what type of personal information we collect, how we use it and how we keep it secure.


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Access to Assessment

 Mercury Training Services Ltd are committed to ensuring that equality of assessment arrangements are given to all candidates to allow them to demonstrate attainment, and to give candidates with disabilities and learning difficulties the same access to assessment as other candidates. 

The principles of this policy are that: 

  • • special assessment arrangements do not give unfair advantage over other candidates 
  • • arrangements are determined according to the candidate’s particular disability or learning difficulty 
  • • users of certificates are not misled about candidate attainment. 

In order to achieve these aims assessments will be designed to measure only the skills, knowledge and understanding which are expressly stated in the scheme documents. Awarding Organisations set out the assessment practice and procedures to ensure the required standards are met but will not undertake to alter these standards without consulting the relevant organisation as this would undermine the credibility of the awards. Issues relating to the standards therefore need to be referred to the appropriate responsible body. 

Variation of assessment arrangements 

Assessment arrangements may be varied, where the standards permit, for candidates with disabilities and learning difficulties. The nature of any special arrangement depends largely upon the scheme being followed and the assessment strategy employed. 

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 Mercury Training Services Ltd are providers of training and consultancy services to major retailers, local authorities and may large corporations, representing many organisations in diverse sectors. 

We attach maximum importance to matters concerning the environment. Our policy is to minimise any adverse environmental effects caused as a result of our activities. 

We will continually assess the environmental impact of our operations and will reduce our wastage to the lowest practical level. 

We will aim to achieve this by: 

  • • Adopting a “think-first” approach to printing 
  • • Encouraging the use of electronic communication wherever possible 
  • • Using double-sided printing where appropriate 
  • • Recycling used printer cartridges 
  • • Recycling wastepaper 
  • • Adopting a “think-first” approach to car journeys 

This policy will be monitored through our ISO 9001 procedures. 

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Mercury has a statutory and moral duty to ensure that the Centre functions with a view to safeguarding and promoting the welfare of children and vulnerable adults receiving education and training at the Centre. The Centre’s responsibility to safeguard and promote the welfare of children and vulnerable adults is of paramount importance. 

This policy has been developed in accordance with the principles established by the Children’s Acts 1989 and 2004; the Education Act 2002 section 175 and in line with government publications including ‘Working Together to Safeguard Children’ 2018, , “Tackling Extremism in the UK”, DfES “Teaching Approaches that help Build Resilience to Extremism among Young People” and the Prevent Duty 2015. ‘What to do if you are Worried a Child is Being Abused’ 2015 and it reflects ‘Keeping Children Safe in Education 2022’. 


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Mercury Training Services Ltd believes that diversity and equality are an essential part of its values and enriches studying and learning experiences.

This policy sets out our commitment and responsibilities and explains how we intend to continue to show due regard to eliminating discrimination, advancing equality of opportunity, and fostering good relations for all our stakeholders. Mercury Training Services Ltd is ambitious for its Apprentices and Other learners, staff, and local communities. Our strategy demonstrates commitment to go beyond compliance with equality legislation and to strive
towards demonstrating best practice in our approach to equality and diversity across all Mercury Training’s functions.


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Mercury Training Mission Statement

‘‘Positively Impacting Clients through Inspirational, Quality, Employer Led and Learner Focused Delivery’

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Guest Speakers Events Policy

Rationale and Scope

Mercury wholeheartedly accepts that it must manage freedom of speech in line with its Safeguarding Policy, specifically with regard to Prevent and in-line with the Counter Terrorism and Security Act 2015. Mercury will support its staff to help ensure they meet their legal obligations and to implement this policy.

Mercury affirms its commitment to freedom of speech and to its legal obligation to take such steps as is reasonably practicable to ensure that freedom of speech within the law is secured for learners, employees and visiting speakers.

Mercury Training Services Ltd has a legal duty to ensure that a speaker exercising their right to freedom of speech does not commit an offence under current legislation, for example by inciting an audience to violence, breach of the peace or racial hatred.

The requirements of this policy apply to Mercury staff and learners.


Mercury believes that a culture of free, open and robust discussion can be achieved only if all concerned avoid needlessly offensive or provocative action and language.

Mercury expects all individuals to be sensitive to the diversity of its community and to show respect for individual values and beliefs.

Any activity which is likely to give rise to an environment in which people could experience fear, harassment, intimidation, verbal abuse or violence, particularly because of their ethnicity, race, nationality, religion or belief, sexual orientation, gender, disability or age, is contrary to Mercury’s values.

Mercury’s values

We regard people of all faiths, races and cultures with respect and tolerance.
We want learners to understand that while different people may hold different views about what is ‘right’ and ‘wrong’, all people living in England are subject to its law.

Mercury Training Services Ltd promotes the fundamental Human values of democracy, the rule of law, individual liberty, and mutual respect and tolerance of those with different faiths and beliefs.

Actively promoting the values means challenging opinions or behaviours that are contrary to fundamental Human values.

Mercury will work with its staff to:

  • enable learners to develop their knowledge, self-esteem and self-confidence
  • enable learners to distinguish right from wrong and to respect the civil and criminal law of England
  • encourage learners to accept responsibility for their behaviour, show initiative, and to understand how they can contribute positively to the lives and working in the locality of the school and to society more widely
  • enable learners to acquire a broad knowledge of and respect for public institutions and services in England
  • promote tolerance and harmony between different cultural traditions by enabling learners to gain an appreciation of and respect for their own and other cultures
  • encourage respect for democracy and democratic processes, including respect for the law

The list below describes Mercury’s expectations of its staff in developing learners’ understanding and knowledge in the area of Human Values:

  • An understanding of how citizens can influence decision-making through the democratic process
  • An appreciation that living under the rule of law protects individual citizens and is essential for their wellbeing and safety
  • An understanding that the freedom to choose and hold faiths and beliefs is protected in law
  • An acceptance that other people having different faiths or beliefs to oneself, or having none, should be accepted and tolerated and should not be the cause of prejudicial or discriminatory behaviour
  • An understanding of the importance of identifying and combating discrimination

Mercury Training Services Ltd may hold a number of different types of event during the course of the business operation. The health and safety aspects of events are covered through the Health and Safety Policy. The purpose of including events within this policy is to identify specific requirements with regard to external visitors and speakers.

Before hosting an event with visiting speakers, the Designated Safeguarding Person (DSP) will ensure that visiting speakers understand and accept Mercury’s expectations with regard to freedom of speech and Human Values. Furthermore, the DSP will ensure that the event

will not in any way work against the promotion of knowledge and freedom of choice will recognise the right to freedom of thought, conscience and religion
will raise the profile of Mercury Training Services Ltd in educating the community about its services, facilities and/or its curriculum offer

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Mercury Training is committed to providing the best possible service that it can. We 

encourage positive feedback from customers where appropriate and have developed a 

Compliments Policy that explains our broad approach to handling compliments. 


Mercury Training aims to use compliments about a service or individual member of staff to share good practice among the Company and encourage staff to continue to provide excellent services. 


The Mercury Training Compliments Policy will be made readily available to customers. 

What is a compliment? 

A compliment is an expression of satisfaction with a service made by a customer about the 

organisation or a member of the Mercury team. A compliment may be made about an individual member of staff or our service as a whole. 

Who is a customer? 

A customer is anyone who contacts Mercury Training to request a service or is in receipt of a Service. 

How can a compliment be given? 

Any customer wishing to make a compliment can do so in person to any member of the Mercury Training team at our offices, by phone, e-mail, and letter or by completing the feedback page on the Mercury Training website. 


Mercury Training is committed to continuous improvement in service delivery. As part of this commitment a monthly monitoring report will be prepared for the Managing Director. 


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 Mercury Training Services Ltd takes all reasonable steps to promote and safeguard the welfare of all individuals engaged in any activity. There are robust safeguarding arrangements in place at Mercury Training Services Ltd which are regularly reviewed and documented on the radicalisation and prevent risk assessment. assessed using a to keep all learners safe. Mercury Training Services Ltd is committed to the promotion of an inclusive learning community which does not allow any individual or group of individuals to be marginalised, stigmatised or excluded. 

We have a responsibility to promote values of openness and respect and to facilitate free debate which is characteristic of being a British citizen. 

In accordance with our standard practice the Mercury Training Services Ltd PREVENT Policy will be updated annually in line with emerging government information, advice and guidance or before that should the necessity arise. 

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This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, agents, contractors and suppliers. 

Mercury Training Services Ltd strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain. We have and will continue to be committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains. We expect that our suppliers will hold their own suppliers to the same high standards. 

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This strategy outlines what we want to achieve with our apprenticeship offer over the next two years at Mercury Training Services LTD. To keep us on track the strategy will be regularly reviewed and where appropriate developed to reflect local and national changes.

Our aim is to promote wider access to apprenticeships across all communities across the UK, upskill our employers existing employees. we will actively promote the benefits of apprenticeships to all, make the connection to the development of local skills, workforce development and the local economy by identifying and addressing gaps in delivery to create more apprenticeship opportunities across the UK

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